Our support team is ready to help with account-related issues, technical concerns, payment queries including withdrawals and payment methods, and questions about bonuses, bonus balance or free spins. You can contact us via live chat, phone or email for quick help with deposits, recent wins, featured games and live betting. We aim to resolve most queries within 24 hours.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (Live chat, email for account, deposits and withdrawals) |
| General Enquiries | [email protected] (General questions, payments, terms) |
| Affiliate Enquiries | [email protected] (Partner team, sign-up and tracking) |
| Phone | +44 20 7946 0523 (Customer line, available for account verification) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
For account questions, document requests or any detailed enquiries, email is the preferred contact method: [email protected]. Please include a clear subject line, your account username and up-to-date contact details, plus any relevant documents to avoid delays. This helps our team process requests faster and reduces back-and-forth for additional information.
Contact Form
Response Time
We aim to respond to support requests promptly. Most inquiries are answered within one business day. If your issue requires account checks, document verification or investigation of transactions, resolution may take longer depending on complexity and third-party response times. For urgent matters use live chat for fastest help; email responses may take up to several business days for comprehensive cases.
Feedback
Got feedback, ideas or suggestions to improve the site? We would love to hear from you. Send your comments to [email protected] or use the live chat in the bottom corner. All messages are read carefully by our team and help shape future features, promotions and usability updates. Thanks for helping us make the service better.